Procurement Specialist II

Position Summary: The Service Specialist is responsible for providing tier service support to all inquiries related to Procure-to-Pay process areas (Requisition, PurchaseOrders, Procurement Channels, Contracts, Catalogues, Invoices, Procurement Policy etc.). He/She is responsible to train end-users and perform ongoing document and procedures maintenance. He/She will assist with service center – related process implementations. The Specialist will manage the relationship with internal clients, suppliers and Finance. He/She will ensure to deliver sourcing results to contribute to saving targets while ensuring that Service Level Agreements with the business are being met. He/She will ensure alignmentwith Procurement Category and Country Managers on Sourcing Strategy andSourcing execution. He/She will contribute to the fulfillment of team targets and KPIs and support operational excellence and continuous improvement initiatives. Essential Duties & Responsibilities: • Requisition Approval and Denial • PO Maintenance Activities • Provide assisted buying services as needed • Order follow up with Supplier (expediting) • Direct requestor to correct buying channel to ensure policy/contract compliance • Train end users on existing processes and familiarize them with content available in iProcurement • Respond to inquiry received for all relevant P2P process areas • Ticket Management • Reporting and analyzing • Recognize and communicates potential issues to Service Lead • Contribute ideas and actions towards the continuous improvement of service center – related processes within area of influence • Identify potential problems and/or delays in processing correspondence and deliveries and notifies appropriate staff • Stakeholder management • Perform ad hoc activities associated with the role may be required All your information will be kept confidential according to EEO guidelines.