CENTRALIZED PATIENT SCHEDULER - EAST MESA

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years. We are searching for a Centralized Patient Scheduler to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you! Position Location: East Mesa/Admin Office (Power & Main) Schedule: Mon-Fri 8:00 a.m. - 5:00 p.m. Pay: $18.00 - $21.00 TCC PERKS!!! Immediate Holiday Pay Annual Movie Night – invite your family too! Years of Service Awards Reward & Recognition Program! Medical Benefit as low as $30.89/per pay-period POSITION SUMMARY This position serves as a key communication and scheduling representative for incoming and outbound calls, patient portal scheduling requests and website inquiries into the practice. This position works collaboratively with the staff and supervisors from all departments, physicians, and outside facilities to ensure a smooth communication process for the caller. ESSENTIAL FUNCTIONS: Answers all incoming calls in all assigned phone queues per the TCC Service Standards. Learns all phone queues: New Patient, Scheduling, Communications, Appointment Today, Referring Physician, Hospital, Clinical Question. Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule. Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service. Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy. Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart. Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders. Enrolls patients in the Patient Portal if not already enrolled. Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.