CMS Integration Specialist

BIMM is booming, so we’re looking for a CMS Integration Specialist to join our team!

This is a hybrid role requiring two days per week in our Toronto office.

Who we are

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

This is an existing vacancy, not a made-up role — this one’s already got a desk waiting.

Who we’re looking for

We are looking for a detail-oriented CMS Integration Specialist to join our team. You will support the content team's daily operations through technical expertise and collaborate closely with development, product, QA, and analytics teams to execute content management system (CMS) initiatives for the Audi North America account.

Our ideal candidate is a highly organized and detail-oriented content professional who enjoys problem-solving, learning new digital tools, and working collaboratively across disciplines. This role bridges the gap between CMS and development spaces, serving as the content team’s technical and troubleshooting expert, enhancing content platform management, enabling digital tool adoption, and supporting technical initiatives across the Audi account while driving continuous improvement and operational excellence.

Responsibilities

• Support CMS integration initiatives in partnership with development, product, QA, and analytics teams , including troubleshooting issues, supporting testing efforts, and exploring enhancements within Adobe Experience Manager (AEM)
• Review and support intake of new content integration and CMS support requests, gathering requirements and managing expectations with stakeholders
• Investigate, troubleshoot, and escalate CMS issues while identifying potential solutions and workarounds
• Create, maintain, update, and publish content in Adobe Experience Manager (AEM)
• Work closely with the internal and external teams to fulfill daily client requests, ensuring all assigned projects and tasks are executed to plan and in a timely manner
• Develop a positive and partnering relationship with all clients and partners and maintain strong trusted relationships
• Coordinate with Content Authors and stakeholders to ensure deliverables are complete, accurate, and aligned with requirements
• Collaborate with Developers and Product Specialists to integration new tools and features, troubleshoot authoring issues, and support accessibility requirements
• Conduct content quality assurance reviews, ensuring consistency, completeness, and adherence to team standards
• Document CMS processes, troubleshooting steps, and implementation requirements
• Maintain accurate project documentation, task tracking, and status updates within Jira, Confluence, and other project management tools
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