Manager, Sales Development, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As the Manager, Sales Development, you will be responsible for leading a team of Sales Development Representatives (SDRs) who are tasked with generating new business opportunities. You will play a key role in developing your team’s skills, driving pipeline growth, and ensuring alignment between Sales and Marketing. You will focus on coaching your team to exceed their quotas while preparing them for their next career steps within NiCE.

How will you make an impact?

• Team Leadership: Hire, onboard, and manage a high-performing team of SDRs.
• Coaching: Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
• Strategy: Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.
• Execution: Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
• Operational Excellence: Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.
• Collaboration: Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.

Have you got what it takes?

• Experience: Proven experience in sales development leadership or a consistent track record as a top-performing Senior SDR/Team Lead.
• Communication: Exceptional verbal and written communication skills with the ability to motivate and inspire a team. <li da