Customer Support Associate – Tier 2 (Voice)

The role involves providing high-quality Tier 2 customer support via inbound calls, emails, and chats. Responsibilities include logging cases, providing recruitment support to candidates, navigational support on self-service portals, outbound calls as required, maintaining SLA targets, and keeping process repositories updated. Candidates must adhere to GDPR guidelines and company policies at all times. Shift: US time zones (rotating work week — Mon–Fri / Tue–Sat / Wed–Sun) · 2-way cab provided Locations: Bangalore (Belandur / Adugodi) · Pune (Magarpatta) · Mumbai (Vikhroli) Requirements • Versant score of 58 and above (mandatory) • Good verbal and written communication skills • Basic MS Office proficiency • Familiarity with ServiceNow or similar ticketing tools (preferred) • Prior international BPO experience preferred; freshers acceptable • Flexibility to work rotating work weeks and US time zone shifts • Education: Graduate (any stream) • Experience: 0–3 years Benefits • CTC: ₹28,000–₹50,000/month based on experience • 2-way cab facility provided • 6-month contract with potential for extension • Opportunity to work with a global client