Service Architect

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

As part of the role, you’ll be required to go through National Security Vetting clearances (SC and BPSS). The process of you gaining clearances will be funded by the company.

Overall purpose of the job:

• To provide service architect and design functions within a presales capacity to support the continued growth of our cloud and managed services business. This may include, but is not limited to:

• Service Organisation design (ITIL, IT4IT etc)
• Service Management Tools & Process
• Service Desk & Reporting Design
• Service Integration and Supplier Management (including SIAM)

• To promote the adoption of reference service architecture process, such as ITIL & SIAM, across our managed services practices
• To support the company in achieving the sales targets through the creation of least cost-compliant and validated service design/architecture aligned to customer business requirements
• To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise pipeline generation
• To undertake and achieve strategic objectives as defined by the Head of Cloud & MS Solutions to ensure the continued evolution, efficiency, and productivity of the cloud solutions department.
• To drive and improve efficiency through standardisation within documentation such as proposal and bid collateral
• Provide subject matter expertise relating to the integration of the Exponential-e portfolio and service catalogue to deliver high quality customer experience
• A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff, helping them to develop an end-to-end service design to enable transition to cloud and managed services infrastructure to maximise user (UX) and customer experience (CX).
• To provide validation of the service design at order stage, ensuring a consistently high standard of handover to delivery teams is maintained

Key responsibilities for this job:

• Instrumental in full sales cycle including discovery, opportunity and service evaluation, response documentation, opportunity closure and handover processes
• Supporting the Sales Teams with client meetings, workshops and presentations
• Promote sales confidence in the Managed Services portfolio by producing and maintaining relevant collateral and documentation
• Undertaking the design, and presentation of service-oriented architecture to meet defined customer requirements
• Working with sales teams and prospects to devise solutions based on customer requirements
• Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
• Conducting pre-contract Service architecture and design due diligence
• Assist in the full handover of a service design to the delivery and operational teams post contract signature
• Acting as a service-focused point of contact for prospects, customers, and the sales teams for Cloud & Managed Services
• Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
• Coordinating service design with the Sales & Design Teams, Service Management and Managed Services stakeholders to ensure accuracy and feasibility
• Developing and maintaining a deep understanding of the Exponential-e product & service offerings
• Assisting with and leading practice development activities, including the development of new ser