Customer Service - Ciudad del Este

Job Purpose: Provide high-quality customer service support to MSC Paraguay’s import and export customers by managing inquiries, following up on shipment-related requests, coordinating operational information with internal and external stakeholders, and ensuring timely and accurate execution of customer service processes. The role acts as a key communication link between customers, Commercial, Operations, Trade, Documentation, Finance, terminals, and MSC colleagues abroad, helping to resolve cargo-related matters efficiently while supporting customer satisfaction and service quality. Key Responsabilities •Provide timely and professional customer service, managing inquiries, shipment updates, booking requests, and cargo-related issues. •Coordinate and follow up on import and export shipments, ensuring accurate execution of bookings, customer requests, and operational processes. •Support operational activities related to cargo movement, documentation, free days, invoicing information, special requests, and exception handling. •Maintain accurate customer and shipment information in MSC systems, ensuring data integrity and proper record management. •Collaborate with internal departments, MSC colleagues abroad, terminals, and other stakeholders to resolve issues, support customer satisfaction, and ensure service excellence.