Agent Service Treasury Specialist

Mission Responsible for reaching out to Barri Agents to collect payment for outstanding balance or other payments Placing direct phone calls, legal letters and E-mails to companies that are past due. Responsibilities include: · Contact Barri Agents regarding overdue accounts and determine reasons for non-payment. · Records any and all collection efforts taken on individual accounts. · Takes full responsibility for all accounts assigned and answers all inquiries concerning such accounts. · Issue payment commitment letters. · Maintain accurate records about the agent’s payment status. · Excises discretion and judgment in making financial arrangements. · Refers delinquent accounts to legal department when efforts to obtain payment have proven unsuccessful · Analysis financial Reporting according to Management requirements. · Handle day to day internal customer’s calls related to collection issues. Knowledge, Skills and Abilities (KSA’s) and/or Competencies: · Daily and weekly reporting to direct supervisor. · Daily Delinquency notices. · High volume phone calls to assigned delinquent accounts. · Reconcile agent’s disputes as they pertain to payment of outstanding balances that are due · Participate in team planning meetings. · Meet defined department goals and activity metrics. · Requires core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis. · Strong customer service skills and a desire to provide solutions to our internal and external customer · Ability to handle multiple tasks and assignments while meeting deadlines. · Very good problem solving skills and an ability to work within the company to influence behaviors to support our customers. · A self-starter, with excellent time management and organizational skill required. · Strong PC skills and knowledge of Microsoft Office required. · Ability to work well independently in a team environment. Ability to work with all levels within the organization required. · Good verbal and written professional communication. · Ability to work under pressure and delivery of requirements on specific due dates. Required and Preferred Experience and Education Requirements Fluent English and Spanish High School Diploma or GED