Hospital Technical Support Analyst

IT SUPPORT SPECIALIST Work Wellbeing Score: 83 Looking for a hands-on IT professional who thrives on solving complex technical challenges while supporting a mission-driven organization? Join KVC and play a vital role in keeping systems running smoothly across multiple healthcare locations. Position Overview As an IT Support Specialist, you will analyze, troubleshoot, and resolve end-user technical issues across hardware, software, network systems, and Electronic Health Records. This role requires strong independent problem-solving skills, excellent communication, and a customer-first mindset. This is an on-site position and employee must live within the ST Louis metro area due to travel time and training. What You’ll Do Provide technical support via phone, ticketing system, and in-person field work Troubleshoot desktop hardware, operating systems, software applications, and network connectivity Support and configure Electronic Health Record systems Install, update, and maintain hardware and software Document all work within the support request system Assist with IT projects and system improvements Maintain hardware, software, and spare equipment inventories Participate in on-call rotation as needed Escalate recurring issues to Network Engineers and leadership Security & Compliance Ensure all work aligns with system security protocols Stay current on cybersecurity threats and mitigation strategies Maintain compliance with HIPAA and Joint Commission standards What You Bring Minimum Requirements: Must be at least 21 years of age High school diploma required; Associate’s or Bachelor’s degree in IT-related field preferred Valid driver’s license and auto insurance 3 years of experience in a technical support role Preferred Certifications: Microsoft Certified (Azure, Hybrid) Cisco CCNA CompTIA certifications Technical Expertise Windows, ChromeOS, and occasional Mac systems Active Directory, Microsoft administration, and Azure Network configuration and troubleshooting (wired and wireless) Imaging tools, device management, and system utilities Citrix and software deployment tools Security software installation and management AI tools and troubleshooting Conference room and telemedicine technology Electronic Health Records and related medical devices Soft Skills That Set You Apart Strong communication and presentation skills Strategic thinking and analytical problem-solving Ability to manage crises and make decisions under pressure High level of professionalism, adaptability, and accountability Our Culture At KVC, our values guide everything we do: Helping people is at the heart of our work Authenticity and compassion define our character Family connection drives our culture Collaboration fuels improvement Urgency and innovation shape our approach Diverse perspectives strengthen our progress We expect our team members to lead by example, remain solutions-focused, and build on the strengths of those we serve. Why Join Us With a Work Wellbeing Score of 83, KVC is committed to creating a supportive, engaging, and purpose-driven workplace where employees can thrive while making a meaningful impact. If you're ready to take ownership of technical challenges and make a difference in a mission-driven environment, we want to hear from you.