Quality Assurance Manager

We are seeking an experienced and detail-oriented Quality Manager to develop, implement, and manage quality control systems that ensure the consistent production of high-quality products while meeting customer specifications, regulatory requirements, and company objectives. This position will lead and supervise a team of Quality Inspectors and work closely with cross-functional departments to drive continuous improvement, enhance product reliability, and maintain the highest standards of quality performance. Essential Responsibilities Provide exceptional customer service by investigating and resolving quality-related customer concerns and complaints. Supervise and support Quality Inspectors to ensure productivity, technical accuracy, and adherence to quality standards. Develop, analyze, and interpret statistical data and product specifications to establish quality standards and reliability expectations. Create, document, implement, and maintain quality control standards, procedures, and objectives. Collaborate with production and plant leadership to maximize product quality while minimizing costs. Develop and implement inspection criteria, testing procedures, and quality assurance processes. Communicate quality philosophies, standards, and expectations throughout the organization. Oversee inspection activities throughout the production cycle to ensure compliance with established standards. Utilize quality management tools and methodologies to support analytical and reporting processes. Partner with suppliers and vendors to ensure the quality of purchased materials and components. Develop and manage environmental testing functions and applications as required. Participate in and lead Continuous Improvement initiatives and cross-functional teams. Design, develop, and implement quality training programs for employees. Ensure compliance with company policies, regulatory requirements, and safety standards. Maintain clean, safe, and organized work areas. Participate in all required company training programs. Work weekends, overtime, early mornings, and emergency call-outs as business needs require. Perform other duties and responsibilities as assigned.