Service Parts / Warranty Admin

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. Responsibilities: • Learn about our products and components • Maintain phone and e-mail support for customers • Take service parts orders and provide quotes to customers • Communicate with customers regarding warranty requests from the field for both parts and labor • Processing of labor warranty authorizations and providing them to customers • Coordinating with internal Service Parts Department regarding warranty part requests • Manage backorders • Process purchase orders for customers • Review of field service reports to determine eligibility for warranty claims • Coordinate shipments and returns of service parts • Resolve customer inquiries ​Qualifications: • Previous experience in sales, customer service, or other related fields • Microsoft Office skills (Excel, Word, Outlook) and Adobe experience • Ability to build rapport with customers • Ability to handle multiple projects simultaneously • Strong customer service abilities • Self-motivated and detail-oriented • Strong desire to learn and be open to a multi faceted position HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.