Order Processor

Manage flow of customer order from initiation to delivery Liaise with Customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers Determine the best delivery method for each delivery Negotiate rates with logistics service providers Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order Proactively resolve issues as the arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners Prepare end-of-day report with accurate and complete information Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary Lead or participate in cross-functional initiative Ensure sharing of best practice among the team to drive efficiency A University degree in any discipline 1-3 years' experience Experience in Operations, Logistics, eCommerce, Retail is preferred but not required Must be computer literate Excellent analytical thinking Knowledge of or willingness to learn new productivity tools High level of initiative with ability to self-manage Excellent written and verbal communication