Sales/Customer Service

Summary/Objective: This is a dynamic position that involves the sales of food products and supplies to foodservice and retail entities. This position requires the complete understanding of internal systems; including computer programs, logistic abilities, operational guidelines, etc., and the utilization of tools and information to properly manage and maintain a specified group of customers. The right individual for this position will be personable, outgoing, relational, understanding, persistent yet respectful, well-versed in our industry through learning and observation, etc. Work Environment : Inside Sales Reps: This job operates in a clerical, office setting. Outside Sales Reps: This job operates partially in a clerical, office setting, but also includes on-site visits to customer locations depending on the territory. Essential Functions: • Prepare and submit sales orders from customers. • Visit establishments to evaluate needs or to promote product or service sales. • Maintain customer records using internal computer systems. • Answer customers' questions about products, prices, availability. • Quote prices, credit terms, or other bid specifications. • Contact new/existing customers to discuss how specific products/services can meet their needs. • Emphasize product features based on customer needs. • Review customer costs and analyze for areas of potential savings based on product selection. • Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations. • Prepare sales presentations/proposals to explain JD product catalog to a potential customer. • Complete expense reports, sales reports, and other paperwork. • Verify delivery schedules meet customer time windows. • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance. • Distribute samples and/or promotional materials to new/existing customers. • Attend weekly sales meeting and other meetings as required depending on position and need. • Provide feedback to buying team so that products can be tailored to clients' needs. Physical/Clothing Requirements: This is a largely sedentary role; however, some physical exertion such as moving, lifting, carrying, pulling, or pushing potentially heavy objects, materials, and/or products is required. Safety Clothing/Equipment: • Non-slip shoes or boots as needed • Must comply with department dress code Equipment Used: General clerical items; including, phone, copier, fax machine, Windows based programs (i.e. Microsoft Office and Swarmbox) and computer