Program Manager - Penn Dining; Hospitality Services

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Program Manager - Penn Dining; Hospitality Services Job Profile Title Coordinator B Job Description Summary Reporting to the Associate Director of Dining Operation, the Program Manager, Penn Dining will be the primary point of contact for the University Club, Penn Dining Events, and Summer Conferences. This role will be responsible for responding to all University Club inquiries and requests, as well as support and planning/execution of special events for Penn Dining and Conferencing. Job Description Job Responsibilities Acts as primary customer-facing role for University Club, with responsibilities including but not limited to membership sales, budgeting, marketing and communications, organizing board meetings, quality assurance, Burrison Art gallery, special events, etc. Manages the University Club email account and acts as needed to resolve issues and respond to customer inquiries or concerns. Sales responsibility to ensure budgetary compliance and revenue growth/profitability of the University Club. Penn Mentor Meal Program- primary contact and direct oversight including responding to all emails, reservations, and support as needed. Maximizing revenue, controlling costs, and maintaining customer satisfaction. Responsible for oversight and development of Penn Dining Special events including Penn Cooks, Quaker Kitchen, House events, and others as assigned. Oversight of University vending machine contract to ensure profitability while driving increased sales based upon customer feedback and usage reports. Work to grow locations across the campus to meet the needs of our campus partners. Support dining program campus wide to meet needs of students, faculty, and staff. Collaborates with General Manager to support summer programs and conferences as assigned. Emphasis on growing summer program and increasing profit through voucher sales and dining dollars. Technology responsibilities include management and overseeing University Club website, creating custom web registrations for clients and programs. Regularly checks in with dining cafés to monitor student satisfaction and successful implementation of dining policies and procedures. Contributes efforts in delivering regular marketing/communications of Penn Dining across campus. Represents Penn Dining at University fairs/events to positively promote the resources and services of the department. Work with a team-focused and collaborative approach, being willing to adapt to changes while remaining focused on department, division, and University missions. Alternate work schedule and evening and weekend hours will be required. Qualifications Bachelor's degree and 2 to 3 years of experience, or an equivalent combination of knowledge, education and experience, is required. 2 to 3 years of related work experience strongly preferred, preferably in a university setting. Prior Food & Beverage/Culinary experience and /or Program Management experiences are highly desirable. Demonstrated experience in an administrative and customer service role is also strongly preferred. Excellent interpersonal, organizational, and customer service skills and a high level of professionalism are all required, as well as having excellent oral and written communication skills. Must have strong attention to detail and accuracy and be able to meet deadlines. Candidate must possess advanced skills utilizing computer software including web applications, online systems, data management and reporting tools, and standard office packages (Word, Excel, electronic mail), with an ability to learn new software. The ability to work independently and as part of a team, manage several responsibilities at the same time, and resolve problems using initiative and sound judgment are all imperative. Must be able to collect and synthesize data and then subsequently package it in a manner that can be presented and understood. Lead with a student-centered focus, with a deep appreciation and enjoyment working with college students and parents daily. About the Division of Business Services: The Division of Business Services (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-focused campus environment through the delivery of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth and retention through improved marketing, expanded services, and new distribution channels Driving productivity for the Division and its customers through enhanced use of technology Enhancing service offerings through facility upgrades and expansions Learn more: https://business-services.upenn.edu Residential & Hospitality Services: Residential & Hospitality Services (RHS) is one of seventeen departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania. Penn Dining is made up of talented chefs, managers, cashiers, dishwashers, servers, and administrators who are dedicated to delivering consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues. As the University’s food service professionals, we oversee food operations and dining services and consult on all food-related planning issues. Our mission is to ensure the delivery of consistent, high-quality food to a diverse on-campus clientele. For more information about BSD visit: https://www.business-services.upenn.edu Job Location - City, State Philadelphia, Pennsylvania Department / School Residential and Hospitality Services Pay Range $55,962.00 - $67,500.00 Annual Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered fo