Customer Service Officer Abuja

Preparation of Valuation reports. • Sending out messages to customers; Birthday, Seasonal or any other messages promptly. • Communicate verbally and in writing to answer inquiries and provide information • Monitoring of returned direct debit mandate. • Attending to customers’ complaints. • Registration of incoming and outgoing mails. • Preparation of renewable and lapsed policies • Creation of customer and contractor codes • Collation of customer feedback in respect of our service delivery. • Friendliness and error free documentation. • Measure Variance from agreed SLA. • Provide special training for all employees on customer service. Minimum HND / B.sc in International Relations, Mass Communication or any related field • Minimum 2 years work experience Skills • Advanced Communication skills (English): Spoken and written • Moderate IT skills • Moderate Business Writing • Moderate Negotiation Skills • Advanced Presentation skills