Payment Services Manager

Pay Range: $101,200 - $126,500

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Payment Services Manager is responsible for executing the organization’s payments strategy by leading product management and operational delivery across the payment ecosystem. This role oversees payment products and services end-to-end from concept through implementation and ongoing optimization while ensuring secure, compliant, and efficient daily operations. This leader manages both Payment Operations and Payment Product Management, overseeing key payment functions (ACH, wires, checks, ATMs, bill pay, RDC, Zelle, and Instant Payments) and leading a team of Product Managers responsible for product roadmap, lifecycle management, and member experience. The role ensures strong alignment between product strategy and operational execution, balancing efficiency, risk and compliance, and innovation, while partnering closely with Digital Services, IT, Risk, Accounting, Finance, and Operations teams.

Essential Duties and Responsibilities

Strategy Execution & Leadership

• Partners with the Director of Payment Services to inform future roadmap decisions and execute in alignment with the established payments strategy, roadmap, and prioritization.

• Drives alignment between payment operations and product strategy to ensure scalable, efficient, and member-focused solutions.

• Provides leadership, coaching, and development to the Payment Services Supervisor and Product Managers, fostering a high-performing and accountable team culture.

• Promotes a culture of innovation, accountability, and continuous improvement across both product and operations functions. <span data-ccp-props="{"335559738":0,"335559739":0,&a