Telecommunications Agent

About the role

Call Handling: Answer and route incoming calls promptly and professionally. • Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery. • Communication: Relay information to departments and staff accurately. • Documentation: Maintain call logs and service requests. • Support: Assist with emergency communication procedures. • High School diploma or equivalent. • Experience in customer service or call handling preferred. • Clear communication and telephone etiquette. • Multitasking and problem-solving abilities. • Familiarity with telecommunication systems.