Customer Service Clerk

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CNAs LTC Insurance policy holders their representative regarding policy Accurately provide information regarding various LTC insurance policy related questions (i.e., any change required in policy with respect to address change, bank change, name change etc.) by accessing and updating software system data within company response standards. Provides service and follow-up on LTC insurance questions by researching company records to obtain information requested by customer Maintains working knowledge base of all company products and services. Complying with company regulations regarding HIPAA, confidentiality, and private health information. Providing written and oral communication to policyholders and their representatives like Power of Attorney regarding a LTC insurance policy that is in question Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary for completing LTC claims call Ability and Flexibility to work various shifts as required. Ability to speak with Empathy and Concern to Senior citizens SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION Two years of College Preferred. Minimum Requirements: High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence with minimal errors. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. COMPETENCIES Customer Service, Integrity/Honesty, Oral Communications-especially Soft skills, Motivation/ Multi Tasking, Organizational/Planning/Organizing MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Proficiency in computer applications is preferred. AHIP and/or LOMA certifications desired. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.