Cloud Operations Manager

About you and the role:

Reporting to the Head of IT Operations, the Cloud Operations Manager is responsible for overseeing the day-to-day operations including health, availability, compliance and cost-effectiveness of the cloud infrastructure. Management of outsourced service provider activities including IT service levels, audit, compliance, IT controls and backup activities.

What you will be doing:

Operations Management

• Function as initial point of contact and escalation for Cloud infrastructure operations.
• Ensure all requests and escalations from users for service support and system changes are handled promptly and effectively monitor the key performance indicators and SLAs.
• Review and develop procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the Cloud infrastructure.
• Ensure that robust availability monitoring and capacity planning procedures are in place to ensure the resilience of operational services.
• Work with the wider IT team and managed service provider on the delivery of IT projects and cyber security remediation activities.
• Attend service reviews and carry out performance report reviews.
• Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards.
• Identify opportunities for optimisation, automation, and process improvements.
• Assist with implementation of cloud automation and optimisation initiatives.
• Serve on CAB and review or approve CRs as needed.
• Serve as the escalation point for IT operational concerns and significant incidents.
• Ensure incidents and service requests are managed to resolution.
• Assist in the planning and implementation of the infrastructure architecture including design, migration,
• integration and installation.
• Provide & support budgetary requirements for cloud related services.
• Maintain operational RAID logs.

Audit and Compliance

• Ensure monthly / quarterly / annual IT control activities are carried out and validate associated evidence in a timely manner and perform attestations.
• Conduct yearly reviews of SOC repor