National Pre-Discharge Claims Rep - Norfolk

NATURE OF WORK: Assists in the implementation of the Veterans of Foreign Wars outreach programs to military service members at military installations (including National Guard and Reserve units) in support of DoD’s Transition Assistance Program and the VA’s Pre-Discharge Program. Represents separating active duty military personnel by assisting with Transition Assistance Program (TAP) as well as the preparation, development, submission and review of claims for transitioning service members’ benefits to the Department of Veterans Affairs. Reviews Pre-Discharge claims’ rating decisions as needed. TYPICAL DUTIES AND RESPONSIBILITIES: Makes presentations and prepares and processes claims for VA benefits as part of the implementation of the Veterans of Foreign Wars active service members’ outreach programs to military installations in the assigned geographical area, in support of the VA’s Pre-Discharge Program. Performs as a case manager for service members’ claims. Prepares statements on behalf of the Pre-Discharge client’s claim, and if necessary, appeal. Advises service members in obtaining medical evidence from VA/DoD attending physicians, and other health care professionals. Conducts research and inquiries pertaining to military services policies and regulations. Interacts with pertinent military officials in fulfillment of the mission to provide assistance to separating/retiring service members. Maintains regular contact and partners with the sponsoring base Transition Manager. Describes the posture of the Veterans of Foreign Wars service programs to separating service members and, as directed by the Assistant Director, to local veterans communities and federal agencies. Interacts with other veterans’ service organizations and state veteran service agencies. Incorporates statutes, regulations and government directives to ensure that service members’ interests are articulated in accordance with VFW national mandates and the VA requirements. Processes inquiries from the military community concerning veterans’ benefits. Ensures that the appropriate claims forms are accurately and timely submitted. When requested by the Assistant Director, mentors recently hired VFW Pre-Discharge claims reps and department service officers (DSOs). Coordinates, as appropriate, with the local VFW Department DSO to refer veterans for DSO assistance. Interacts daily with DOD and VA employees to present the VFW program and to facilitate a constructive working relationship.