Lube Technician - Spokane WA; Caldwell, ID

Nature of Work: Provide overall day-to-day direction to store personnel to provide efficient and quality service to customers. A Manager should spend appropriate time supervising and training technicians, managing inventory, monitoring employee to customer interaction, completing required paperwork and enacting cost control measures to ensure the profitability and growth of the location. Essential Job Functions: Ensure the store is opened and closed on time daily. Make sure staff are properly scheduled to provide service. Provide overall direction to personnel to meet and exceed store goals. Monitor workflow to ensure that vehicles are serviced within specified time limits. Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer. Review transactions for voids, hand invoices and cash shortages to detect and control theft. Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination. Continuously educate employees on product/service offerings. Make sure proper tools are on hand to do the job. Set an example of superior service system performance and continuously train others on the same. Complete daily, weekly and monthly paperwork on a timely basis. Maintain adequate inventory levels; order supplies as needed. Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services. Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.). Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary. Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds. Observe and comply with safety rules and regulations. Perform related duties as assigned.