Network/Systems Administrator

Essential Duties/Responsibilities · Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal. · Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner. · Provide timely and effective communication to customers regarding problem status and issue resolution. · Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution. · Provide weekly and monthly reports of activities as required. Secondary Duties/Responsibilities · Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance. Training and Qualifications · Excellent analytical and problem solving skills required. · Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server. · Must have the ability to work both independently and collaboratively with staff, customers and external vendors. All your information will be kept confidential according to EEO guidelines.