Building Automation Monitoring Specialist

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Kelso Building Services (KBS) helps organizations optimize building performance through advanced monitoring, automation, and facility support solutions. Our team remotely oversees building systems for customers across the United States, helping identify issues, coordinate responses, and improve operational reliability.

Schedule: Nights, weekends, and holidays.

This is an on-site position - NOT REMOTE.

Position Summary

The Building Automation Monitoring Specialist is responsible for remotely supporting and monitoring building automation and facility systems across multiple customer locations nationwide. This position reviews system-generated alerts, evaluates equipment performance, coordinates service activities, and communicates with customers and technicians to help ensure timely resolution of operational issues.

Key Responsibilities

• Observe building automation, HVAC, electrical, and related facility systems for abnormal operating conditions
• Review alarms, notifications, and performance exceptions generated through monitoring platforms
• Evaluate event severity and determine appropriate response actions
• Follow customer-specific procedures and established escalation guidelines
• Identify operational trends that may indicate equipment performance concerns
• Respond to incoming customer inquiries via phone, email, and other communication channels
• Provide timely updates regarding active events and service activities
• Accurately document communications, actions taken, and event outcomes
• Act as a liaison between customers, field technicians, vendors, and internal teams
• Deliver professional customer service during both routine and critical situations
• Access building systems using approved remote connectivity tools
• Review trend logs, equipment status information, schedules, and alarm histories
• Perform authorized remote support functions, including schedule adjustments, point verification, and system resets
• Assist in identifying potential causes of recurring system issues <li style="font-size: 12pt; font-family: 'times new roman', ti