Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015]

ProSidian Seeks a Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015] - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt [W2] Professional aligned under services related to NAICS: 541519 - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center. Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS. This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Associate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region. RESPONSIBILITIES AND DUTIES - Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015] Serve as a Help Desk Support Service Specialist - Associate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting. Assist intermediate and senior IT staff in troubleshooting and resolving technical issues. Desired Qualifications For Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015] (NPS010015) Candidates: Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting. Assist intermediate and senior IT staff in troubleshooting and resolving technical issues. Education / Experience Requirements / Qualifications Associate-level technical support experience with certifications in relevant fields. Familiarity with system administration and basic network troubleshooting procedures. Certification Skillset Attributes | Process Skillset Attributes | Functional Skillset Attributes | Technical Skillset Attributes | Educational Skillset Attributes Help Desk Support Service Specialist - Associate Certification Skillset Attributes: - CompTIA Security+ or CISSP - Microsoft Certified Systems Engineer (MCSE) Help Desk Support Service Specialist - Associate Process Skillset Attributes: - Best Business Practices - Change Management Help Desk Support Service Specialist - Associate Functional Skillset Attributes: - Systems Administration Expertise - Tier 1, 2, and 3 Technical Support Help Desk Support Service Specialist - Associate Technical Skillset Attributes: - IT Service Management (ITSM) - Operating System (OS) Support Help Desk Support Service Specialist - Associate Educational Skillset Attributes: - Bachelor’s Degree in IT/Computer Science - Advanced Certifications Skills Required Associate degree or equivalent technical support experience 3+ years of experience in IT help desk roles, with certifications Competencies Required Change management SOP creation Ancillary Details Of The Roles Advanced technical skills Communication skills Federal government experience preferred On-site and remote roles available Other Details Manage IT lifecycle Handle federal IT requests #TechnicalCrossCuttingJobs #Consulting #ProfessionalAnalyticalSupport #Jugaad CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following: Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com). 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Sav