Membership Rep I

Kelly Services is currently seeking Membership/Customer Service Representatives for one of our top insurance clients in Worthington, OH. As a Membership Representative placed with Kelly Services, you will respond to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level. Pay rate: $15.00 per hour Hours: Monday - Friday, 8 a.m. to 4:30 p.m. Additional responsibilities include: Position will involve data entry and issue resolution via e-mail and telephone Responsible for enrollment, billing activities and/or maintaining assigned accounts Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections Addresses a variety of enrollment questions and/or concerns received by phone or mail Ensures accuracy and timeliness of the membership and billing function Responds to inquiries concerning enrollment processes Maintains enrollment database Determines eligibility and applies contract language for each case assigned Notifies clients of premium discrepancies through payment adjustment notices and detailed audits Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits Thoroughly documents inquiry outcomes for accurate tracking and analysis Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner Job Requirements: High school diploma or equivalent Excellent problem solving, organizational and communication skills and attention to detail required One year of related work experience, Call Center experience preferred Accurate Data Entry and Excel – testing will be required All your information will be kept confidential according to EEO guidelines.