Audiologist, Clinic Director, Los Angeles

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell Research is looking to hire a highly motivated, forward-thinking Clinic Director to lead and launch a brand-new clinic in Los Angeles, bringing groundbreaking hearing technology to LA residents for the first time. This is a unique opportunity to play a foundational role in opening a new clinic, shaping clinical operations, and delivering best-in-class care to Fortell Research’s first patients in that area. You will work closely with operations and product teams and serve as a key clinical leader as the company expands its footprint. Responsibilities: - Conduct comprehensive diagnostic audiological testing. - Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner. - Recommend and sell Fortell Research hearing aids tailored to individual client needs. - Fit, program, and adjust hearing aids, ensuring optimal performance and comfort. - Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs. - Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings. - Document all client interactions and outcomes notes in an accurate and timely manner. - Educate clients and families, as applicable, on hearing loss management and device care. - Maintain a clean and organized clinic environment, practicing proper infection control. - Stay updated on the latest advancements in audiology and hearing aid technology. - Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment. - Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance. - Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience. - Serve as a clinical leader and ambassador for Fortell Research as the company introduces its innovative technology to the local market. What you’ll bring: - Must hold an active California Hearing Aid Dispenser and Audiology License. - 6+ years of experience dispensing and fitting hearing aids for adult clients. - Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage. - Ability and willingness to travel to Fortell Research headquarters in New York City for initial onboarding and periodic training, as needed, to ensure clinical excellence and alignment with company standards. - Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency. - Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy. - Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences. - Enthusiasm for critical thinking and problem solving. - Clear and concise communication skills. - Ability to take clinical experience and apply it in new, innovative ways. - Ability to work independently while also collaborating closely with cross-functional teams. - Strongly preferred: Prior experience opening and scaling new clinics, with direct ownership of clinical operations and patient experience design.