Customer Trust & Engagement Manager

Job Requisition ID # 26WD98802 L'affichage de poste en français suivra / The French job posting follows. 26WD98802, Customer Trust & Engagement Manager Position Overview Autodesk is seeking a Customer Trust Engagement Manager to help strengthen customer confidence in Autodesk's products, services, and business practices. This role serves as a strategic bridge between customers and Autodesk's Trust organization, translating complex topics such as security, privacy, compliance, resilience, risk management, and responsible AI into meaningful customer engagements. The ideal candidate is equally comfortable engaging with customer executives, security practitioners, procurement teams, and internal stakeholders. They will help customers understand Autodesk's trust programs while ensuring customer perspectives and requirements are effectively represented across the company. Responsibilities Lead customer trust engagements, including executive briefings, trust reviews, security and compliance discussions, and strategic customer conversations Communicate Autodesk's approach to security, privacy, compliance, risk management, resilience, and responsible AI in a clear, credible, and customer-centric manner Partner with customer-facing teams to support strategic opportunities, renewals, escalations, and complex customer trust inquiries Develop trusted relationships with customer stakeholders, including security, privacy, risk, procurement, legal, and executive team Develop and execute programs that strengthen customer trust and improve customer understanding of Autodesk's trust posture Serve as a customer advocate within Autodesk by bringing customer feedback into trust, product, engineering, and go-to-market planning processes Contribute to initiatives that position Autodesk as a trusted partner across the industries we serve Collaborate closely with Security, Privacy, Legal, Compliance, Product, Engineering, Sales, Customer Success, and Operations teams to ensure consistent customer messaging and effective issue resolution Support the development of trust-related content, customer-facing resources, and enablement materials Help improve processes, tools, and programs that scale customer trust engagements globally Represent customer perspectives in internal discussions regarding trust-related policies, controls, and program enhancements Minimum Qualifications 5+ years of experience in a customer-facing, consultative, advisory, or program management role involving one or more of the following areas: customer trust, cybersecurity, privacy, compliance, risk management, security assurance, governance, solutions engineering, or enterprise technology Experience leading customer-facing discussions related to security, privacy, compliance, risk, resilience, responsible AI, or other trust-related topics Strong understanding of security, privacy, compliance, and risk management concepts, with the ability to explain complex topics clearly to both technical and non-technical audiences Demonstrated ability to engage with senior customer stakeholders, including executives, security leaders, privacy, legal, procurement, risk, and technical teams Excellent written, verbal, and presentation skills, including the ability to develop clear customer-facing messaging, executive briefings, and trust-related communications Strong stakeholder management and cross-functional collaboration skills, with the ability to partner effectively across Security, Privacy, Legal, Compliance, Product, Engineering, Sales, Customer Success, and Operations teams Ability to manage ambiguity, prioritize competing needs, and drive alignment across multiple internal and external stakeholders Customer-centric mindset with strong judgment, professionalism, and the ability to build credibility in sensitive or high-trust customer conversations Bachelor's degree or equivalent practical experience Preferred Qualifications Experience in customer trust, trust advisory, security assurance, governance, risk and compliance, security consulting, solutions engineering, technical sales, or customer-facing cybersecurity roles Familiarity with industry frameworks and standards such as ISO 27001, SOC 2, NIST, GDPR, FedRAMP, CSA STAR, or similar programs Experience developing and delivering customer-facing content, executive presentations, trust narratives, enablement materials, FAQs, or thought leadership Experience discussing AI governance, responsible AI, data governance, resilience, or emerging technology risks with customers or internal stakeholders Experience supporting enterprise sales cycles, strategic renewals, customer escalations, security reviews, vendor risk assessments, or third-party risk management processes Certifications such as CISSP, CISM, CRISC, Security+, CIPP, CIPM, or comparable credentials are a plus ------------------------------------------------------------------------------------------------------------------------ 26WD98802, Responsable de la fidélisation et de l'engagement client Aperçu du Poste Autodesk recherche un responsable de la relation client en matière de confiance (Customer Trust Engagement Manager) afin de renforcer la confiance des clients dans les produits, les services et les pratiques commerciales d'Autodesk. Ce poste sert de passerelle stratégique entre les clients et l'organisation « Trust » d'Autodesk, en traduisant des sujets complexes tels que la sécurité, la confidentialité, la conformité, la résilience, la gestion des risques et l'IA responsable en interactions constructives avec les clients. Le candidat idéal est à l'aise aussi bien avec les dirigeants des clients, les professionnels de la sécurité, les équipes d'approvisionnement que les parties prenantes internes. Il aidera les clients à comprendre les programmes de confiance d'Autodesk tout en veillant à ce que les points de vue et les exigences des clients soient efficacement représentés au sein de l'entreprise. Responsabilités Diriger les interactions avec les clients en matière de confiance, notamment les briefings de direction, les examens de confiance, les discussions sur la sécurité et la conformité, ainsi que les conversations stratégiques avec les clients Communiquer l'approche d'Autodesk en matière de sécurité, de confidentialité, de conformité, de gestion des risques, de résilience et d'IA responsable de manière claire, crédible et centrée sur le client Collaborer avec les équipes en contact avec la clientèle pour soutenir les opportunités stratégiques, les renouvellements, les escalades et les demandes complexes liées à la confiance des clients Développer des relations de confiance avec les parties prenantes chez les clients, notamment les équipes chargées de la sécurité, de la confidentialité, des risques, des achats, des affaires juridiques et la direction Développer et mettre en œuvre des programmes qui renforcent la confiance des clients et améliorent leur compréhension de la posture d’Autodesk en matière de confiance Agir en tant que porte-parole des clients au sein d’Autodesk en intégrant leurs retours d’expérience dans les processus de confiance, de développement de produits, d’ingénierie et de planification de la mise sur le marché Contribuer à des initiatives qui positionnent Autodesk comme un partenaire de confiance dans tous les secteurs que nous servons Collaborer étroitement avec les équipes chargées de la sécurité, de la confidentialité, des affaires juridiques, de la conformité, des produits, de l'ingénierie, des ventes, de la réussite client et des opérations afin de garantir une communication cohérente avec les clients et une résolution efficace des problèmes Soutenir le développement de contenus liés à la confiance, de ressources destinées aux clients et de supports de formation Contribuer à l'amélioration des processus, des outils et des programmes qui renforcent la confiance des clients à l'échelle mondiale Représenter le point de vue des clients lors des discussions internes concernant l