Group Rooms Coordinator | Reservations | Full Time

Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Overview: Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities. Responsibilities: • Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. • Attend weekly group pick-up meetings • Run group arrivals lists daily for future arrival dates, and no-show reports daily. • Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. • Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. • Report to the Reservations Manager and the Director of Revenue Management. • Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history. • Complete Group Commission Report, after group’s departure. • Monitor room type availability daily. • Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required. • Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. • Complete competition rate analysis as needed. • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations. • Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly. • Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor. • Assist in completing all fax and email reservations. • Research outstanding Travel Agent Commissions for groups. • Research and charge for all no-shows, cancelations, and deposits. Qualifications: • Knowledge of four-diamond / four-star customer service standards • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) • Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) • Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred) • Proficient computer skills on Microsoft Office, Excel, and Word • Excellent and professional communication skills • Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment. • Ability to multi-task while working on up to 50-60 future groups. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email removed].