Product Advisor – Decorative Plumbing & Appliances

Position Summary

The Product Advisor (Decorative Plumbing & Appliances) is responsible for guiding design center clients through decorative plumbing and appliance selections with confidence, precision and a strong understanding of functional requirements and design intent. This role is critical in delivering an exceptional showroom experience, ensuring decorative plumbing and appliance selections are compatible, complete, accurately documented , and initiating the quote process with speed and clarity .

Product Advisors work across multiple product categories, with a core emphasis on decorative plumbing and appliances and partner closely with Design Center Coordinators, Project Coordinators, and Outside Sales to drive conversion and client satisfaction.

Key Responsibilities

Product Expertise & Client Consultation

• Lead in-depth consultations focused on all CR brands of decorative plumbing fixtures and appliances

• Translate design intent and guide clients in product selections that align with project scope, budget, construction constraints and ideal performance

• Identify opportunities to upsell within plumbing and appliances and recommend complementary products

CRM & Quote Management

• Accurately record all plumbing and appliance-related selections in CRM

• Prepare estimates and&nb