Customer Service Executive

Your responsibilities: Manage customer enquiries via email or phone in a professional and timely manner Follow-up with your portfolio of customers and offer appropriate recommendations Ensure the publication and the quality of listings within the SLA timeframe Work closely with internal teams to guarantee a smooth customer experience Provide support to jobseekers First experience in a customer service or other direct customer facing role Fluency in English, French, and German. Luxembourgish is an asset. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible High attention to detail and strong problem-solving skills Your benefits Holiday allowance Quarterly bonus Lunch vouchers 26 vacation days + 2 volunteering days 2 home office days after onboarding (possible) Group insurance + hospital insurance Ongoing development possibilities