Warranty Administrator

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Liverpool Vauxhall

Monday to Friday 8.00am - 18.00pm

Permanent Full Time - 42 hours per week

Salary: £28,000 per annum

At Lookers, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports.

The Warranty Administrator is responsible for processing and managing all warranty claims for the dealership, ensuring compliance with manufacturer guidelines and maximi s ing reimbursement. This role requires attention to detail, strong organi s ational skills, and a solid understanding of automotive repairs and warranty policies.

• Examine completed warranty repair orders
• Prepare claim forms and supporting material
• Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of manufacturer and customer
• Inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule

• Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims

The ideal candidate will be highly organised and has the ability to build and develop relationships with customers, colleagues and manufacturers. You’ll be self-motivated with a friendly yet professional manner, ambitious and enthusiastic, and can work well under pressure to meet deadlines with diligence and accuracy.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing <li style="font-family: helvetica, arial, sans-serif; font-s